When CapCut online suddenly forgets who you are, won't accept your Google login and shows you as a free user, its servers are usually down. CapCut online runs in the cloud, so the fix is to confirm the outage and wait for it to clear before you sign in again.
These steps are for CapCut online in a browser, including on a Chromebook, where the web version is the only CapCut you can use.
How to check if CapCut is down and get back in
- Open a status checker. Go to DownDetector in a new tab and search for CapCut.
- Look for a spike in reports. If the chart jumps in the last few hours and people mention login or export problems, the outage is on CapCut's side, not yours.
- Leave your project alone. Stop editing and don't try to export. CapCut can't export while its servers are down.
- Wait for the servers to come back. Check DownDetector again every few hours until the reports drop back to normal.
- Reload CapCut and sign in. Refresh the CapCut tab, click Log in, pick Continue with Google and check that your Pro badge is back.
You don't need to clear your browser data or sign out of Google for this. Your account and subscription stay safe during the outage.
Wait 24 to 48 hours after a CapCut update
If DownDetector looks quiet but CapCut still won't recognize your login or Pro status, check whether CapCut just released an update for the app or the desktop version. Account and subscription sync problems show up around most monthly updates.
These usually sort themselves out within 24 to 48 hours. If you have a deadline, plan around that window and give yourself time to export before an update lands.
If you use CapCut on desktop too
The desktop app has its own login and Pro problems with different fixes. If CapCut desktop won't sign you in, follow how to fix CapCut desktop not signing in. If it signs you in but blocks Pro exports, read how to fix CapCut not exporting Pro features.
FAQ
Did I lose my CapCut Pro subscription? No. When CapCut online forgets your login or shows you as a free user, its servers usually can't confirm who you are. Your account and your subscription are still there, and they come back once the servers do.
How long does a CapCut login outage last? There is no set time. Outages that line up with a CapCut app or desktop update tend to last 24 to 48 hours.
Can I export my video while CapCut is down? Not from CapCut online. It's a cloud app, so it can't load your account or export until the servers are back.
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