Last revised on 26 September 2026, effective as 26 September 2026
These Terms of Service ("Terms") govern your access to and use of Sycamore, the website at sycamore.to, and any related web applications (collectively, the "Service"). The Service lets you upload videos, automatically transcribe them, add and style captions, and export captioned videos. The "Company", "Sycamore", "us", "we", or "our" refers to Sycamore Labs LTD, a company incorporated in the United Kingdom, and the sole entity that owns and operates the Service.
Sycamore Labs LTD is not affiliated with, and has no ownership or operational relationship to, Pendora LTD or any other Pendora-branded product. By using the Service, you are contracting solely with Sycamore Labs LTD.
BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you may not use the Service.
You must be at least 18 years old to create an account and use the Service on your own behalf. Users under 18 may use the Service only through, and under the supervision of, a parent or legal guardian who holds the account and consents to these Terms on the minor's behalf. By permitting a minor to use an account, the parent or guardian accepts full responsibility for that use.
By creating an account, you represent that you meet these requirements and that any age information you provide is accurate. We disclaim all liability arising from a user's misrepresentation of their age at signup, and we reserve the right to suspend or terminate any account where we believe this representation is false.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at support@sycamore.to of any unauthorized use.
You may delete your account at any time from your account settings. Deletion is handled in accordance with our Privacy Policy.
Your uploads.You keep all rights to the videos and other content you upload ("Your Content"). You confirm that you own Your Content or have the rights and permissions needed to upload it, including the consent of any people who appear or are heard in it.
Outputs.Subject to these Terms and your plan limits, you may use, download, publish, and share the transcripts, captions, and captioned videos you create with the Service ("Outputs"), including for commercial purposes.
License to us. You grant Sycamore a worldwide, royalty-free, non-exclusive license to host, store, process, transcribe, render, and display Your Content and Outputs only as needed to provide, secure, and improve the Service for you. This license ends when you delete the content or your account, except for copies we must keep by law or that remain in backups for a limited period. We will not use Your Content or Outputs in our marketing without your permission.
Accuracy disclaimer. Transcripts and captions are generated automatically by speech recognition and may contain errors, omissions, mistimed words, or mistranslations. You are responsible for reviewing and correcting Outputs before you publish or rely on them.
We are not obligated to review, correct, or remove Outputs on the basis of reported inaccuracies, although we may do so at our sole discretion.
You may not use the Service to upload, caption, or export:
We reserve the right, but assume no obligation, to review or moderate any content uploaded to or produced by the Service at our sole discretion. Reviewing (or not reviewing) any particular content does not create a general monitoring obligation on our part.
Violation of this section constitutes grounds for suspension or termination under Termination.
Payments are processed by our third-party payment processor, Stripe. By making a purchase, you also agree to Stripe's applicable terms and disclosures.
Video-hour allowance. Each plan includes a monthly allowance of video hours. Usage is measured by the duration of each video you upload for captioning. Your allowance refreshes on your billing date; unused hours expire at the end of each billing cycle and do not roll over. Allowances are non-transferable between accounts.
Subscriptions. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. If you cancel, your subscription remains active — and any remaining allowance remains usable — through the end of the then-current billing period, after which it will not renew. If you upgrade, the change takes effect immediately and the price difference is prorated.
We will provide at least one week's notice by email and/or in-app notice before any price increase takes effect for existing subscribers. Continued use of the Service after a price increase takes effect constitutes acceptance of the new price.
We may change the features included in a plan (for example, export resolution, templates, or rendering priority) at any time. Such changes are not a breach of these Terms.
Refunds. We provide refunds where you have not used the Service at all, or where a subscription was purchased in error. If captioning a video fails, the time will not be counted against your allowance (or, if it was already deducted, it will be restored). Except as stated here or as required by law, purchases are final.
The Service depends on third-party infrastructure, including speech-recognition providers, cloud storage, and cloud compute/rendering providers (e.g., Gladia, Google Cloud Platform, Modal). We are not liable for any outage, delay, or degraded performance caused by these upstream providers.
We may throttle, queue, or rate-limit usage — including for paying subscribers — to manage rendering capacity and infrastructure costs. We may also modify, limit, or discontinue any feature of the Service at any time with notice, without liability.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYCAMORE LABS LTD'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, AND WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
We may suspend or terminate your account for breach of these Terms (including the Acceptable Use section), non-payment, fraud, or extended inactivity.
Upon termination, you may export your captioned videos for a reasonable period before it is deleted. You may also delete your account at any time; see our Privacy Policy for how we handle data after account deletion.
Our collection and use of personal data, including the videos you upload, is described in our Privacy Policy, which is incorporated into these Terms by reference.
These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will notify you of material changes by email and/or an in-app banner before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Email: support@sycamore.to